Refund Policy

Operated by Korva Academy · 14554829654

Template pending legal review. The refund windows below are commercial decisions that have not been made yet. They render as visible placeholders on purpose — a refund promise is enforceable, so none is made here until an operator sets one deliberately.

This Policy explains when Korva Academy will refund a subscription payment. It is in addition to your rights under the Australian Consumer Law (ACL), which it does not affect.

How Korva billing works

Korva charges a single recurring fee of AUD $7 per week, GST inclusive, through Stripe. There is a 14-day free trial at registration and no charge is made during it. The subscription then renews automatically each week until you cancel.

If a renewal payment fails, access continues for a 7-day grace period before it stops.

Your rights under the Australian Consumer Law

These apply regardless of anything else on this page and cannot be excluded. If Korva has a major problem — it is unfit for its purpose, it is substantially different from what was described, or it cannot be made to work within a reasonable time — you are entitled to cancel and obtain a refund, or to seek compensation for reasonably foreseeable loss. For problems that are not major, we may choose to fix the problem within a reasonable time instead.

Discretionary refunds

Beyond your ACL rights, Korva's discretionary refund position is:

Change-of-mind window: TO BE CONFIRMED cooling-off / refund window
Unused time on the current month: TO BE CONFIRMED cooling-off / refund window
Extended outage: TO BE CONFIRMED cooling-off / refund window

Until those are set, refund requests outside the ACL are considered individually and at our discretion. We would rather say that than publish a window we have not decided.

How to request a refund

Email hello@korvaacademy.com.au from the address on your Korva account, with the approximate date of the charge and a brief reason.

We aim to respond within TO BE CONFIRMED complaint acknowledgement and resolution window. Refunds are issued through Stripe to the original payment method; Stripe's own processing time then applies. There is no automated or self-service refund in the app — every refund is processed by hand in the Stripe dashboard.

Cancelling instead of refunding

Cancelling stops future charges and is immediate and self-service, from the Stripe Customer Portal linked on your dashboard. You keep access until the end of the month you have already paid for. Cancelling is not the same as deleting your account — see the Privacy Policy for deletion.

Contact

hello@korvaacademy.com.au — TO BE CONFIRMED registered business address — 14554829654.